Mobile Health Lead

Austin, TX

Full Time

Client Services

Manager/Supervisor

Annual Base Salary: $60,000
Breakdown and details provided in first round

You'll Love This Job If:

You are passionate about enabling great client and employee experiences and enjoy leading and developing teams that have a passion for health and wellness and empathy for others.

You’re consistently professional in your approach and demeanor. You believe that clear communication and accountability are what people deserve, in order to create the most positive work experience for the team.

You have a ruthless dedication to competence. You’re not afraid to give constructive and honest feedback because the end goal is always improvement and you see it as a win-win for the person receiving feedback, the company, and client experience.

What Will You Do?

You would report to the Chief Marketing Officer and work in close collaboration with the Executive Team. You will help craft and execute the strategic planning of staffing level requirements for your team, own the training curriculum and skills assessment to ensure high level competency and service and stay on top of all product knowledge as the subject matter expert.
You will oversee the facilitation of the new hire training for mobile health technicians and ongoing training of new processes, products or services.
You will be responsible for managing and coaching to a high bar on performance within your team, ensuring all have completed training/development plans, monthly quality assurance reviews and ultimately encouraging a feedback culture.
You will be tasked with communicating with absolute clarity whether written or spoken with the ability to tailor messages to the appropriate audience.
You’ll be the arbiter of information being passed between marketing, the client success team and mobile health technicians.
You will demonstrate a bias for action, organizing and aligning with cross-functional teams against important decision making initiatives all while leaning in to assist and help out where needed.
You will be responsible for ensuring that teams are aligned with our commitment to deliver a remarkable client experience by maintaining the highest standards of timeliness, professionalism, predictability, hygiene and service

Requirements

The typical schedule will be Monday through Friday with an on-call weekend rotation to help manage emergency situations or health tech inquiries
Must have a valid driver's license and driving record in good standing.
Must be able to work at the Austin,TX office location

Benefits:

Paid time off
Health, dental, and vision insurance
401k
Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
Employee assistance program
Regular virtual and in-person social events
Allowances for forging social connections with colleagues, including travel budget for visiting other operating regions

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